We have a no return and no refund policy on our human hair products.

Thank you for shopping with us at D & CO SALONS (D & CO GROUP LTD). Prior to making a purchase, we ask that you please read and understand this “No Returns No Refunds Policy” in full and let us know if you have any questions.

No Cancellations

We do not accept order cancellations. Once you place an order, cancellations and changes cannot be made.

No Returns or Refunds

All sales are final. Due to the nature of our products, we do not accept returns or exchanges.

Damaged or Defective Items

Please immediately inspect your product upon delivery. In the event you receive a damaged or defective product, please take a picture of the item and contact us within 14 days of your item being delivered to request a replacement product.

You can initiate a replacement request by emailing us at daisy@dandcoweaves.co.uk

Please include a description of the damage and the photo of the item. We will notify you if your replacement request is approved. If your request is approved, then we will ship you a replacement item (which must be the same as the item you originally purchased)

D & CO SALONS, ST JOHNS HOUSE FLOOR 1 & 2, ST JOHNS LANE, CANTERBURY, KENT, CT1 2QG, UNITED KINGDOM

and will ship the new item within 14 days (For custom orders, we will provide a confirmed delivery date, as these items require additional time to complete)

Please note that replacement requests for damaged or defective items will not be honoured for any reason after 14 days of your item being delivered.

Application

These Terms apply to the purchase of wigs, hairpieces and products.
These are the terms by which wigs,hairpieces and products are made and sold to you. By going ahead with an order, you agree to adhere to these Terms.

The Goods are Bespoke Hand Made Wigs and Hairpieces made to the individual specific requirements of each client.
During the initial consultation, an order will be made outlining all the information discussed and agreed.
It’s important that you read through the order thoroughly before agreeing to go ahead with the making process and you must not change the order once it has been confirmed and duration of the making process.
The order includes price and details of how the Wig or Hairpiece will be made to include the foundation, attachments, density, style and hair samples for colours.
Appointments can be rescheduled 24hrs prior to appointment or a cancellation fee of £100 will be charged.
Products – D & Co Group Ltd will not be held responsible for the way in which you use the product or products that you have purchased from our website once it has left our office/warehouse. Some images used may be used as reference only and the product you receive may differ to what may be shown, please see item descriptions for an up to date specification of products.

Price and Payment

The pricing of our wig/hair piece will be quoted at the consultation or stated on purchase of the website, Information on basic costs are on our website, any changes to the price shown on the website will either be due to hair costs, specialist requirements in the foundation, double knotting, shadow root and specialist hair requirements. The price of hair increases slightly with length and colour.

Custom lace front wigs will require payment of 50% of the total price as a deposit to secure your order of having a customised wig/hairpiece made.. This payment must be made either by cash, cheque or bank transfer. Once the deposit has been cleared and confirmed by Daisy Gibb, we will proceed. All deposits are non refundable.

The remaining payment must be made on receipt of your online purchase or completion of a custom made wig/hair piece.. The final payment can be paid either by cash, or bank transfer. If paying by cheque the funds will need to clear before collection of the wig.

Withdrawal and Cancellation

Cancellation at any point during the making process will mean you will be liable for the full cost of the wig/ hairpiece.

Quality

Your wig/hairpiece upon receipt will:

• Comply in all material respects with the order confirmation;
• be of excellent quality;
• be fit for any purpose recommended by D & Co Group LTD
• be free from material defects in design, material and workmanship.
• Due to the nature of this product D & Co Group Ltd offer no guarantees on longevity.

We will send you a aftercare manual via email to train our customers in how to care for and learn the tips and tricks of the trade on how to get the best results and longevity out of your purchase.

D & Co Group Ltd is not responsible for:

• Wear & Tear
• Unrecommended use of your wig
• Failing to follow correct aftercare and guidance (including wash and styling)
• Alterations made by yourself or anyone else apart from us at D & Co Group Ltd
• Misuse of heated products, styling products, colouring or cutting
• D & Co Group Ltd offer maintenance and repair and maintenance services to ensure the proper care and maintenance and long lifespan of your wig/hairpiece – this is stated on our website.

Return Policy:

• All other products (excluding bespoke wigs/hairpieces) have a return policy of 14 days.